Call Centre
SERVICE PROVISION AND CONSULTANCY
- CONSULTANCY OF SERVICE ADMINISTRATION AND MANAGEMENT ON ALL ASPECTS BETWEEN MANUFACTURER/SUPPLIER AND THIRD PARTY SERVICE PROVIDERS
- ADMINISTER AND MANAGE SERVICE CALL LOGGING THROUGHOUT SOUTHERN AFRICA
- AUTOMATED DEBIT PAYMENT RUNS FOR MAINTENANCE CONTRACTS
- PRODUCT WARRANTY CLAIMS ADMINISTRATION AND PAYMENTS TO SERVICE PROVIDERS
- DATA COLLECTION AND RECONCILIATION SERVICES
- SERVICE LEVEL AGREEMENTS
- PERFORMANCE MONITORING AGAINST AGREED SERVICE LEVELS
CALL CENTRE MANAGEMENT
- With over 50 years’ experience in the administration and management of service operations we have the hands on knowledge and skills required to advice and/or operate any of the above aspects of service provision.
- We provide the relationship management between the manufacturer/supplier of consumer electronics and household appliance products, and the service providers that complete the repairs of these items when required under the manufacturers/suppliers warranty or maintenance contracts.
- We have a national footprint of approved service providers to complete these repairs all of which have long standing relationships with us. These long term relationships provide stability and ensure fast, reliable and quality repairs to agreed Service level agreements.
- We are the manufacturers/suppliers one stop solution to managing warranty service in Southern Africa.
- We are the leaders in administering maintenance contract debit payment runs and contract service repairs in Southern Africa.